Claims

We all know that the true value of any policy is only realized when its time to make a claim. It’s then, more than ever, that you need to trust your broker to service your needs above all others.

Our in house claims department is trained to take the annoyance off your hands. We can deal direct with your insurance company and follow your claim through from inception to settlement.

We understand how precious time can be and how delays can impact your business. That’s why we commit to providing experienced staff who can act swiftly and with impeccable accuracy on your behalf.

Information for all claims

All losses or incidents which may result in a claim are to be reported as soon as practicable after the event to IPS. 

The first notification should be by telephone, email  or fax.

When lodging your claim, please provide as much detail as possible. The more complete your claim is, the faster we can process everything.

Claim Procedures

There are a number of things you must do immediately:

• Step 1 - Do whatever is necessary to prevent further loss or damage.
• Step 2 - Report the incident to our office within 24 hours (if possible) citing the date, time cause and location of the loss. We will advise you the steps to be taken.
• Step 3 - Whatever the circumstances, DO NOT ADMIT LIABILITY EVEN IF YOU THINK YOU ARE AT FAULT.

We are here to  action your claim and minimise your loss.

IPS Insurance Brokers Pty Ltd is a Member of the National Insurance Brokers Association,

Steadfast Group Ltd. ABN 85 090 923 452.  AFS License No. 224855